Pentecost Dickson

A dedicated, enthusiastic and friendly personality, who is flexible and able to adapt to changing priorities and maintain a positive attitude and a strong work ethic, Seeking to work  in a reputable organization that promotes excellence, integrity, diversity and synergy where my full potential will be exploited for the mutual benefit of the organization, my career and the world at large. 

CUSTOMER CARE REPRESENTATIVE (GREEN AFRICA  AIRWAYS) (December 2021 - date)

• Make and receive calls to/from Green Africa Airways passengers nationwide
• Resolve queries, request and complaints of customers and proffer solutions 

MTN CUSTOMER CARE REPRESENTATIVE (ISON XPERIENCES) (March 2020 - December 2021)

• Make and receive calls to/from MTN customers nationwide
• Advertise and sell MTN products and services
• Resolve queries and complaints of customers and proffer solutions 
• Assist in mentoring new customer care agents
• One time quality King Award

DOCUMENT MANAGEMENT OFFICER (DataMax Files and Guarantee Trust Bank) (November2018 - december 2020)

• Manage Guarantee Trust Bank Customer’s documents

EDUCATIONAL INSTRUCTOR (Aperin Boys High School) (NYSC) (September 2017 - June 2018 )

• Help the boy child grow academically 

SECRETARY/TRANSPORT AND ORGANIZING SECRETARY (Nigeria Christian Corpers’ Fellowship) (NCCF)(September 2017 – February 2018)

• Plan and execute strategic events like outreaches to the poor and sick in remote rural settlements with medical support and relief aids, community sanitation and cleaning, and conveying fellow corpers to strategic empowerment conferences
• Awarded with certificate of recognition

PUBLIC HEALTH PERSONNEL (Community Management of Acute Malnutrition CMAM) (August 2016– September 2016)

• Manage the crowd of people coming for medical checks for malnutrition in children
• Check for malnourished children and refer them to where they will be treated

EDUCATIONAL INSTRUCTOR (Pearl’s Comprehensive School)(September 2016 –July2017 )

• Help the boy and girl child grow academically and become responsible individuals endowed with relevant knowledge

INDUSTRIAL TRAINEE (National Agency for Food and Drugs Administration and Control NAFDAC) (February 2015 – August 2015)

• Carryout qualitative and quantitative analysis on water, drugs, food and cosmetics products
• Follow laid down procedures and certify how safe are the products for human usage and consumption 
• Assisted in verifying and certifying news consumables from registered companies 

UNIVERSITY OF MAIDUGURI B.Sc., Chemistry (Second Class, Upper Division)(2016)