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Owolabi Florence

Owolabi Florence

A customer service representative

Services provided: Customer Service Representatives

Customer Service / Support

Lagos, Lagos

Social

About Owolabi Florence:

I am a proactive and sociable individual.

I am proficient in data entry, maintenance of records and scheduling appointments.

I am neat and professional in appearance 

I have good listening skill and eloquence in speech delivery.

I am a compassionate and empathic communicator.

Experience

Energetic customer service representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

  • Resolve 100+ weekly customer inquiries via phone and email, consistently exceeding targets
  • Pioneered development of an improved system for following up with unsatisfied customers, reducing customer churn by 6%
  • Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%

  • GTBANK
    CUSTOMER SERVICE AGENT ( July 2019)
     

Education

LAGOS STATE UNIVERSITY 

Biology Education (Bsc.Ed)

LSETF-USADF
Certificate of Professional Sales Associate

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