Osas Cynthia

I am a highly organized and self-driven individual, passionate about developing my career in the field of Customer experience (CX) and more. Possessing over two (3)years of experience of working in diverse financial institutions.

I worked as a Customer Service representative/Social media coordinator with Ecobank Nigeria, where I was responsible for resolving complaints, requests and inquiries from customers via Telephone calls, Emails, Live chats, Social media and Live interactions respectively, providing appropriate resolutions both at first level interaction, escalations and documenting all entries.

I also routinely contact customers with pending complaints to follow up and provide real-time feedbacks and resolutions that will bring satisfaction to the customer and improve customer experience, this has improved my resolution efficiency rating by 25% above target.

Also, I worked as Customer service representative at Union bank contact centre in Oba-Akran ( June - September, 2021) where I resolved customer’s complaints and inquiries. It is not updated on my CV because it's less than 6months.

However, I am not limited to just Customer service roles, I have had opportunity to operate and manage administrative roles which I did excellently because of my proactive and innovative skill, I am seeking a challenging but rewarding position, which is why I was drawn to this exciting opportunity.

I am also available to resume immediately.

Customer Service/Administrative Role

Bsc Social studies education from Delta state university Abraka