ONWUZURIKE GLADYS

Friendly and customer-focused cashier with 3years of experience in retail environments.  Ability to handle cash transactions accurately and efficiently. Seeking a cashier position at Marriott hotel and resort  to provide exceptional customer service and contribute to a positive shopping experience.

Finnew Fintech  /Customer service Representative . 2021----2023.     

 •  Respond to customer inquiries and      complaints and request via phone call, email  and live chat. 

• Demonstrated product knowledge and  expertise to provide effective solutions and  address customer concerns.

• Managed and documented customer  interactions using CRM software, maintaining  accurate and up-to-date customer records.

• Collaborated with cross-functional teams,  including sales and technical support, to  escalate and resolve complex issues.

• Handled billing inquiries, processed  payments,  and provided assistance with  account  management tasks.

• Assisted in training new customer service  representatives on company policies,  procedures, and customer service best  practices.

Abulet Finance and Exchange / Cashier.  2017 ---2021.

• Greeted customers and provided      friendly, efficient service at the  checkout counter.

• Processed cash, credit card, and  mobile payments using the POS    system.

Accurately counted and reconciled cash drawer at the beginning and end of each shift.

• Handled customer inquiries, resolved complaints, and escalated issues as necessary.

• Assisted with inventory management,  including restocking shelves and monitoring  product availability.

• Collaborated with team members to ensure a  clean and organized  area.

• Trained new cashiers on cash handling  procedures and customer service standards.

Divine c&c telecoms / Sales Representative . 2011-----2015.

• Generated new leads through cold calling,  networking events, and referrals, resulting in a  90% increase in the client base.

• Built and maintained strong relationships with  existing clients, resulting in a high customer  retention rate .

• Negotiated pricing, terms, and contracts to  ensure mutually beneficial agreements for  both the company and clients.

• Collaborated with cross-functional teams,    including marketing and to develop strategies  and campaigns to drive sales growth.

OND 

The polytechnic Ile ife,  Osun State. 

2015 ---2017.

WAEC

Status comprehensive college Dopemu .

2004----2010.

FSLC

State primary school Agege. 

1998----2004