Olorunsola Miracle
Technology / Internet
About Olorunsola Miracle:
In addition to my technical skills, I have excellent written and verbal communication skills. I am comfortable working in a team environment and have experience collaborating with developers, project managers, and clients.
Experience
- Diagnose and resolve hardware, software, and network issues for the users daily via phone, email, and live chat.
- Utilize remote desktop tools to troubleshoot and resolve complex IT issues.
- Maintain and update the IT knowledge base to enhance user self-service capabilities.
- Collaborate with cross-functional teams to escalate unresolved issues and improve IT support efficiency.
- Monitor and manage IT tickets, ensuring timely resolution and customer satisfaction.
Education
Google Certification
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