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Neemat Ohunene Abdul-Azeez

Neemat Ohunene Abdul-Azeez

Customer Service Specialist

Customer Service / Support

Lagos, Lagos

Social

Services offered

I am a Customer Experience and Customer Support Professional. I specialize in handling multi-channel communication -calls, chats, and emails, while resolving customer issues, managing tickets, and ensuring a smooth end-to-end service experience.

I have over four years of experience in customer service, handling calls, chats, and email support.

I have strong communication skills, excellent customer service ability, multi-channel support experience, good problem-solving skills, basic IT troubleshooting knowledge, strong documentation skills, and the ability to handle calls, chats, and emails professionally.

It support
Customer service
Customer support
Approximate rate: ₦ 1,200 per hour

Experience

Customer Service Representative

 Zeemab Concept LTD Abuja Nigeria 
January 2023 – March 2025 
I provided multi-channel customer support through calls, chats, and emails. My role involved attending to enquiries, resolving complaints, providing updates on orders, and conducting assessments for customers seeking assistance. I documented each interaction accurately, managed assigned tickets, and ensured timely communication with customers and internal stakeholders. I consistently maintained a high level of customer satisfaction through effective communication and problem-solving

Customer Service Representative 

Wellahealth Technologies Abuja-Nigeria
October 2021 – December 2022 
I handled inbound and outbound calls, assisted customers with product enquiries, followed up on expired plans, and updated customer data. I contacted leads who requested callbacks, provided product information using scripts, and closed sales when required. I was also responsible for meeting sales targets, going the extra mile to encourage renewals, and strengthening customer relationships. 

IT Support 

Calvary Computer Institute Abuja, Nigeria
July 2019 – September 2021 
I provided technical support to customers, assisting them via calls and chat with basic IT troubleshooting. My responsibilities included installing software, updating drivers and antivirus, configuring printers, installing Windows operating systems, and following up on technical issues until resolution. I documented customer problems and ensured proper communication of solutions.

Education

B.Ed. Social Studies
University of Abuja, Nigeria
2019

Diploma in Customer Care (Fundamental Course)
Watsan Training and Development Centre, Gambia
2021

Diploma in Computer Appreciation
Calvary Computer Institute, Gwagwalada-Abuja
2012

Training: Introduction to M365 Fundamentals
Nigerian M365 Community
September 2024 – December 2024

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