Mobolaji Alabi

As an experienced customer care specialist with 17 years of experience, I have developed a deep understanding of customer service and the importance of providing exceptional support to customers. I am passionate about helping people and ensuring that their needs are met promptly and efficiently.

My years of experience have honed my communication skills, both verbal and written, which enable me to interact effectively with customers and colleagues alike. I have experience in dealing with customer queries, complaints, and providing technical support. My ability to remain calm, patient and understanding even in challenging situations has earned me commendations from customers.

In addition to my customer service skills, I have recently gained one year of experience as a Business Analyst. I am detail-oriented and can easily identify and analyze business problems and come up with solutions that increase efficiency and profitability.

I am a team player who works well in a collaborative environment, and I am committed to delivering outstanding results within set timelines. I welcome challenges as they help me grow and develop my skills.

Overall, I am a dedicated, experienced, and motivated professional who is committed to providing exceptional customer care while using my business analyst skills to drive business success.

As a highly skilled customer experience analyst with over a decade of experience, I have honed my expertise in identifying customer pain points and developing effective solutions. My extensive training in product management and scrum methodologies has equipped me with the skills to lead cross-functional teams and drive successful product launches. Additionally, my CBAP certification demonstrates my commitment to staying at the forefront of the business analysis profession. With a proven track record of delivering results and exceeding expectations, I am confident in my ability to make a valuable contribution to any organization.

Masters in Managerial Psychology 2014