Miracle Chukwuemeka Ozumba

A calm, patient-focused, and Conscientious health care assistant with expertise in the provision of exemplary care to maintain the health, safety, and development of elderly patients, often with complex health care needs.

A versatile professional with extensive knowledge of health care services; who has managed to accrue nineteen (19) months of experience in delivering care plans whilst working in conjunction with community and local authority teams, and providing tailored patient care to meet all aspects of their nutritional, physical, emotional well-being and independence.

Demonstrate strong leadership qualities with the ability to conduct patient assessments, supervise safe and compassionate care provision, and evaluate care effectiveness. Acts with integrity and in the best interest of patients while ensuring compliance with policies and guidelines to promote care home efficiency.

Company: Maxcare Hospital and Maternity Ibadan, Nigeria.
Date employed: June 2022 to Current
Job title: Personal Support/HealthCare Assistant
Duties: 

• Observing, monitoring, and recording patients' conditions by taking temperatures, pulse, respiration, and weight

• Communication with patients, relatives, and carers

• Assisting with clinical duties

• Personal care including infection prevention and control, food, personal hygiene, and overall reassurance, comfort, and safety

• Promoting positive mental/physical/nutritional health with patients

• Checking and ordering supplies

• Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.

• Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.

• Ensure safe, secure living conditions for service users, reducing risk and enhancing the quality of life.

• Improve service users’ daily lives through compassionate conversation, empathetic care, and community socialization.

• Empowered vulnerable individuals to retain maximum independence through targeted care.

• Charted daily observations, mobility activity, and eating percentages to aid continued client assessment.

• Assisted in all aspects of personal care, retaining comfort and dignity.

Company: Maxcare Hospital and Maternity Ibadan, Nigeria.
Date employed: April 2021 to June 2022
Job title: Health Care Assistant (Industrial Attachment)
Duties: 

• Helping to feed and wash a patient, assisting with testing urine or blood to perform ECGs.
• Monitoring patients’ conditions by taking temperatures, pulse, respiration, and weight.
• Talking to patients and making them comfortable.
• Making beds.
• Sterilize equipment.
• Do health checks.
• Re-stock consulting rooms.
• Take blood samples.
• Engaged in health promotion or health education work.

Company: Grace Point Resort Hotel, Kananga Close, Wuse Zone 6, Abuja – Nigeria.
Date employed: Nov. 2017 to March 2020
Job title: Receptionist/Front Office Manager (FOM) –Nov. 2017 to Mar 2020
Duties:

• Foster Positive relationships with guests to enhance loyalty and retention.
• Resolve guests’ complaints and process issues with proactive problem-solving skills.
• Covered extra shifts and maintained a flexible schedule to achieve organizational goals.
• Promote health and safety compliance by monitoring NEBOSH implementation.
• Issued visitor and contractor passes and recorded visits on the security system
• Kept the reception area clean and neat to give our guests a positive impression of the company.
• Resolved issues swiftly and efficiently in a friendly, supportive manner and acted as the Chief Compliance Officer.
• Supported fire evacuation with clear communication and rigorous attendance checks.
• Manage guest bookings and reservations and deliver Front Office duties in a warm and professional manner.
• Respond to all guest questions and requests and assist with administrative & clerical tasks as needed.

Company: Nigeria Maritime Administration and Safety Agency [NIMASA] Abuja – Nigeria.
Date Employed: May 2016 to April 2017
Job Title: Principal Research Officer II/I.T.O (NYSC)

Duties: 

• Monthly Analysis on the Variation on Daily Tanker Schedule from NNPC Crude Oil Lifting Profile.
• Increased safety ratings by identifying and resolving severe internal structural issues.
• Research Studies, Policy Development, and Statistical Analysis and Inter-Agency Collaboration.
• Improved client retention by delivering tailored and genuine services
• Trained and managed 12 new National Youth Service Corp (NYSC) junior workers
• Help desk support services E.g. Maintenance/repairs of system and Network node supervision. 

Date: Sept. 2020 - March 2021

Institution: Maxcare Hospital and Maternity, Ibadan – Nigeria.

Qualification: Intensive Health Care/Caregiver Training Program

Certificate in Health Practice (NVQ Level 3 Equivalent)

Date: Sept. 2010 - Nov. 2015

Institution: Federal University of Technology, Owerri (FUTO), Imo State, Nigeria.

Qualification: Bachelor of Technology (B. TECH.) - Maritime Management. Technology

Majored in Shipping/Logistics Management Option

Grade: (Second Class Honours Upper Division)