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margaret brown

margaret brown

Customer Relationship Manager

Customer Service / Support

Abuja, Municipal Area Council

Social

Services offered

I have over two years experience in customer relationship  management, communication skills and Public relations. Having a detailed eye for research and adequate presentation. I enjoy roles that help me  learn new things and have strong resilient interpersonal skill and listening skill.

Now that’s totally boring and not exactly who Margaret Lando Brown is. I can (and often do) work alone but I get at my best working with other. In a world where spoken word appeal to majority, I still go back to books because it cannot be filtered. I do best writing and invoking thoughts  of mute tongue on paper, digesting information of people using my pen as signature on paper.

My enduring characteristics and behavior that comprises of my unique adjustment to life is the fact I never give up on a smile because that’s my trait from within reflecting on the outside. Talking about traits I’m a self acclaimed lyrical genius, book critic, people centric and character analytical expert.

Customer relationship manager
Social media manager
Teacher
Approximate rate: ₦ 20,000 per hour

Experience

PROFILE

Confident, articulate, enthusiastic, diligent, sociable, industrious, goal-driven, and resourceful person with the ambition to succeed in an organization, develop within it, and contribute to its success.

CAREER HISTORY

Airtel Telecommunications Network.

High value relationship Manager

October 2022 – Date

• 100% Query resolution of all Airtel premier base in the North region.

• Invitation of guests to all Airtel event and social gathering.

• Served as the middle man between High profile customers and the organization.

• Carried out 100% health checks on premier customers lines.

 

Airtel Telecommunications Network.

Franchise executive

June 2022 – September 2022

• Managed Airtel Franchise shops.

• Carried out weekly performance reviews for agent.

• Carried out Revenue generation strategy and implementation for the shops.

• Keeping track of agent month to date performance.

Airtel Telecommunications Network, Abuja.

Retail sales Representative

December 2nd 2019 – date

• Attending to customer needs with high level professionalism

• Deliver an extremely high level of customer service in an efficient and professional manner.

• Query Resolution and achieve the agreed % resolution on time

• Log all customer information and requests.

• Act as support for shop managers when needed

• Perform any other task as may be assigned

NYSC-International college Ibadan, Oyo state

Teacher

April 2018- March 2019

• Lectured in English and literature in English.

• School event coordinator

 

 

VOX MAGAZINE, ANAMBRA STATE NIGERIA.

Asst. Production manager  

September 2016- July 2017

• Soliciting for more funds for the magazine.

• Participated in conducting interviews for prominent personalities

• Worked closely with the printing press to ensure adequate aesthetic elements of the magazine through color, balance and style.

 

Nigerian Television Authority

Ahmadu Bello, Kaduna    

Intern 

January 2016 - July 2016

• Operating the teleprompter for the news aired in the evening.

• Worked closely with the news editor ensuring no error was made.  

• Assisted in typing the news that will appear on the teleprompter both in English and the indigenous language (Hausa)

 

Lizzy and Daughter Textile, Kaduna State

Social Media Manager

 

January 2013 - December 2015

 

• Created a reputable business presence online and expanded customer base by 45percent.

• Ensured the business recorded increase in sells by 30 percent from not just regular customer base but from cyber placement.

• Placement and delivery of orders by customers was achieved by 85percent.

• I was able to create Online awareness by 55 percent for Lizzy and daughter and also reach customers whom otherwise wouldn't have gotten wind of the business due to distance through online presence.

Education

MSc in Mass communication (ongoing)

Nigeria open university, Abuja

Bsc in Mass Communication 2017

Madonna University, Anambra State.

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