Lekan Adeboye

I am writing to express my interest in the Implementation Manager position. As an experienced Implementation Manager with expertise in team management, customer onboarding, and integration management, I believe my background and skills align perfectly with your job requirements. 

My commitment to operational efficiency, maximizing revenue, and customer satisfaction has yielded significant results in my current role at Remita Payment Services Limited. Here are some of the key achievements from my recent professional experience: 

• Successfully led the NNPC Migration to NNPC Limited and implemented their ERP Integration to Remita Payment Gateway, ensuring a smooth transition and enhancing operational efficiency. 

• Integrated Ekiti State College of Health with the Remita platform, improving financial management and operational efficiency. • Implemented over a hundred school collections and system integrations, which resulted in a significant increase in revenue and streamlined payment processes.

 • Proactively addressed product-related queries and concerns at SystemSpecs Limited, resulting in a 30% decrease in customer support tickets and improved customer retention. 

My career is marked by a consistent theme: my determination to drive customer satisfaction, operational efficiency, and revenue growth.

I am excited about the prospect of bringing my unique blend of skills and experience to your team and I am confident that I could provide significant value to your organization.

I would greatly appreciate the opportunity to work with and learn from your talented team of professionals. I look forward to potentially discussing my application further and am available at your earliest convenience. Thank you very much for your consideration. 

Best regards,

Olalekan O. Adeboye

Remita Payment Services Limited                                                                                                                 Lagos, Nigeria 

Implementation Manager      - Product Management Division                                                                     May 2021 – Present

• Managed Integration, Customer Onboarding, and Implementation teams under Solutions Delivery and Implementation as a cohesive unit.
• Guided the teams to strictly adhere to all team and company instructions while performing their duties in customers' integrations, onboarding, and implementations.
• Maximized revenue by fulfilling customer integration requests promptly, preventing them from seeking alternative solutions.
• Ensured customer satisfaction and retention by effectively communicating and implementing new features based on customer feedback.
• Elevated product quality and consistency by resolving live issues and executing necessary corrections and enhancements.
• Enabled smooth integration and go-live experiences by ensuring universal accessibility to demo and live environments.
• Proactively addressed impediments by collaborating with team leads, team members, and other stakeholders in the organization.

ACHIEVEMENTS

• Successfully led NNPC Migration to NNPC Limited from and Implementation of their ERP Integration to Remita Payment Gateway
• Successfully integrated Ekiti State College of Health with Remita platform, improving financial management and operational efficiency.
• Implemented over a hundred school collections and system integrations, resulting in increased revenue and streamlined payment processing.

Systemspecs limited                                                                                                                                     Lagos, Nigeria

Lead, Implementation and 3rd Party System Integration                                                                      May 2019 – April 2021

• Effectively managed the implementation team, overseeing the receipt and review of customer implementation requests.
• Developed comprehensive Implementation Plans/Project plans, including detailed schedules and timelines for successful execution.
• Conducted thorough requirement analysis, ensuring a deep understanding of customer needs and objectives.
• Conducted rigorous reviews of implemented solutions, identifying areas for improvement and ensuring quality standards were met.
• Collaborated with the technical team to facilitate necessary internal configuration, optimizing the post-implementation setup.

ACHIEVEMENTS

• Proactively addressed product-related queries and concerns, resulting in a 30% decrease in customer support tickets and improved customer retention. 
• Actively engaged with internal business teams and external customers, resulting in a 20% increase in customer satisfaction ratings. 
• Conducted rigorous reviews of implemented solutions, resulting in a 10% increase in efficiency and cost savings through process optimizations.

Other Experiences

Products Support Executive SystemSpecs limited                                                     January 2013 – April 2019

National Youth Service Corps (NYSC) Ministry of Finance, Imo State            Nov 2011 – Oct 2012 

Ahmadu Bello University, Zaria

Masters of Business Administration (Fin. & Investment)

Oduduwa University, Ipetumodu 

Bachelor of Science in Banking and Finance

Professional Scrum Mater- PSM I Certified (Scrum.org) 

Project Management Professional- Training Certificate (New Horizons) 

Certified Business Analysis Professional (CBAP)

Training Certificate (Simplilearn) 

Certificate in Business Communication (Alison Certification) 

Extra Legendary Customer Service Management- (Bezaleel Consulting Group)

Quality Management Process Improvement (ISO 9001)

Information Security Management System (ISO 27001)

International Strategic Management Institute (ISMI)