Kasim Jelila

My name is Kasim Jelila Confidence, I'm a graduate of  Mass Communication from Edo State University Uzairue, I have 2 years experience  as an Administrative Assistant  from the small and medium enterprises development agency of Nigeria and my skills in Customer Service.

My internship experience at the Stars Group been a Customer Service Representative for an Affiliate Marketing Agency allowed me to apply my theoretical knowledge in a practical setting, where I successfully satisfy customer interest and expectations.These experiences have honed my abilities and I am eager to leverage them.

I have the Ability to mitigate risk, Losses or wastages in the course of carrying out any task.
God  fearing, humble honest and hardworking 
Leadership oriented 
Quick to learn, think critically and easily brings up good ideas as possible solution to problems.
Have very good communication skill and a very presentable oratory.
Well versed in Telecommunication and online correspondence 
Precise and Industrious personnel 
Advanced Computer Literate  Microsoft word,  power point presentation and excel. 
Familiar with modern Technologies and software, multi-tasking motivated.

LA BEUNA VIDA THE STARS GROUP

  WURNO PLAZA ,IBRAHIM WAZIRI CRESCENT APO ROAD GUDU

NOVEMBER 2022 To FEBRUARY 2024

   CUSTOMER CALL REPRESENTATIVE

• Managing large amounts of inbound and outbound calls

• Ensuing call center scripts when handling different topics

• Identifying customers needs,

• Clarify information ,

• Research every issue and providing solutions.

NATIONAL YOUTH SERVICE CORPS
THE SMALL AND MEDIUM ENTERPRISES DEVELOPMENT AGENCY
OF NIGERIA
35, PORT HARCOURT CRESCENT, OFF GIMBIYA STREET, AREA 11, GARKI ABUJA.
DECEMBER 2021  to NOVEMBER 2022
ADMINISTRATIVE ASSISTANT 
● Organize office and assist associates in ways that optimize procedures
● Sortanddistributecommunicationsinatimelymanner
● Create and update records ensuring accuracy and validity
of information
● Scheduleandplanmeetingsandappointments
● Monitorlevelofsuppliesandhandleshortages
● Resolve office-related malfunctions and respond to requests

B.sc in mass communication