jude osagie

Passionate and data-driven Customer Experience Leader with 5+ years in fast-paced tech-enabled environments. Proven track record of leading remote support teams, optimizing service processes, and driving measurable improvements in retention, satisfaction, and operational efficiency. Strong background in technical troubleshooting, CRM tools, and stakeholder engagement.

Experienced Customer Support & Service Manager with 5+ years in remote, fast-paced environments across tech, e-commerce, and creative sectors. Proven ability to lead high-performing teams, optimize customer experience, and implement CRM strategies using tools like Salesforce, Zendesk, and SAP. Demonstrated success in reducing customer complaints by up to 65%, increasing retention by 37%, and improving service quality and operational efficiency by over 70%. Skilled in issue resolution, escalation handling, training, and cross-functional coordination all while maintaining high CSAT and first-contact resolution metrics.

Bachelor of Engineering in Computer Engineering  equipping me with a strong foundation in technical systems, problem-solving, and structured thinking, directly supporting my excellence in tech-enabled customer service and operations.