joshua mojuba

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamlining operations and increasing productivity.

• Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans
• Observes and evaluates team members' performances and completes performance reviews and individual training, improvement, and development plans
• Monitors and evaluates customer service performance. Identifies operational issues and process improvements, and implements strategies to improve performance
• In the Call Center Manager’s absence, assists with the daily management of the center. Performs other related duties and special projects as requested

• University of Ilorin, kwara state, (2010-2014):

Bachelor of Science in Sociology