John Adeniran
Customer Service / Support
About John Adeniran:
I possess a wide range of abilities and skills that portray my ability. With three years plus of experience as customer care representative with MTN Nigeria. I am highly proficient in customer support, excellent communication, listening and writing skills. Furthermore, I am skillful at the Microsoft office tools.
Also, working with MTN Nigeria has exposed me to Customer Relationship Management (CRM), client management expectation, customer orientation, presentation and time management.
In addition to my experience and personal qualities, I am a team player, I have a great sense of empathy, a keen eye for details and a healthy sense of humor.
Experience
MTN Nigeria Alimosho
2020 - till date
Customer Care Representative
• Acknowledge and resolve customer complaints.
• Escalate customers’ issues to the appropriate support teams.
• Ensure customer satisfaction and provide professional support.
• Provide feedback on the efficiency of the customer service process.
• Keep records of customer interactions, transactions, comments and complaints. • Assist the sales team in boosting sales and performance
Education
Obafemi Awolowo University - 2017 B.Agric
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