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Hezekiah Segun-Olasiji

Hezekiah Segun-Olasiji

Ibadan, Ibadan North West
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₦2,000 / hour
Approximate rate

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About Hezekiah Segun-Olasiji:

I am a talented, ambitious and hardworking individual, with broad skills and experience in Customer Service, Administrative and Human Resources Management.
Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.
A key strength is communication; building strong relationships with people in order to deliver the best results.

Experience

FMH INTERNATIONAL HUMAN RESOURCES Ibadan,Oyo State
Head of Operations (Apr 2019-Feb 2022)
*Teamed with various groups to optimise understanding of business and challenges. *Enhanced customer
satisfaction ratings by resolving issues efficiently. *Proactively identified and solved complex problems that impacted
management and business direction. *Leveraged expertise and training to develop effective business plans,achieve
profitability goals and grow business and clients retention. *Coached employees to improve operational
performance. *Provided daily team briefings to staff to ensure urgent and prompt attention are given to issues and
were resolved promptly and escalated accordingly. *Executed on-time project management of complex issues for
senior leadership. *Served as a key corporate representative, liaising with various parties in support of operational
excellence. *Strengthened branding initiatives by leveraging advertising strategies to maximise outreach. *Managed
day-to-day operations, including supervision and assignment delegation for all-member team.

FMH Entrepreneurship/Skills Management Institute Ibadan
Volunteer Instructor ( Jan 2020-Jan2022)
Serve as instructors to trainees on how to develop their entrepreneurship skill through business branding.

Fixtel Technology Ibadan
Customer Service Rep/Supervisor (Jan 2017 -Apr 2019)
*Maintained excellent working relations with external clients as the main point of contact, providing accurate and
timely quotes and information. *Maximized every sales enquiry,contributing to a great profitability increase. *Handled
customer complaints, providing appropriate solutions to guarantee positive outcome. *Answered customer phone
calls promptly to improve on-hold wait times and made cold calls in order to review clients experience. *Cultivated
customer loyalty through exceptional service,promoting repeat custom and improve sales. *As supervisor I reviewed
every team member report and make necessary correction before submitting It to the Manager.

Emmant-Budd Communication Ibadan
Operations Assistant (Oct 2014 -Jan 2016)
*Assisted with day to day operations of the facility,including scheduling and customer service
* *Assisted Operation  Manager with the planning of routine operations and specific products. Secured deliveries with logistics
providers,minimizing potential delays through prompt response. 
*Received and proactively followed up on  incomplete orders within stipulated timeframe to maximize sales opportunities.

Hexagon Bar,Lounge and Guest House Ibadan
Supervisor (Feb 2013 -Jan 2015)
Provided instruction, coaching and motivation to all employees during the shift. Ensure and kept work environments
safe and efficient at all times. Monitor and record stocks,and supply of goods.

Rualsom Nigeria limited Lagos
Sales Representative ( Feb 2009 -Dec
)2012
*Maximized business potential by providing excellent customer service and ensuring 100% clients retention.
*Responded to telephone and in-person request for information. Increased revenue by implementing effective sales
strategies and sales cycle processes from prospecting leads through closings. *Collected and processed payments.
*Helped resolve client problems quickly with superior customer service. * Performed cold-calling and follow ups with
leads to secure new revenue. 

Education

University of People
Business(in view) Administration/Management.
Aug2009 Adebayo Mokuolu College
GCSE
Sep2007 Federal Government College Billiri Ssce
 FCE(T) Demonstrations school Gombe(primary school)

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