Hauwa Mustapha
Customer Service / Support
About Hauwa Mustapha:
Resolving customer query, request and complaint by trouble shooting through
appropriate channels via 180 using Avaya (CRM tool) - Upselling and cross selling.
-Maintaining business profit objectives, and analyzing future trends -Educating
customers on services and solutions to adopt.
Experience
I have 3 years experience in customer service and a professional certification in customer service management
Education
EDUCATION/QUALIFICATION CERTIFICATE
JANUARY 2022
CUSTOMER RELATIONSHIP MANAGEMENT, IIMBX INDIA INSTITUTE OF
MANAGEMENT BANGZLORE.
MARCH 2016
BS.C CHEMISTRY, BAYERO UNIVERSITY KANO
3
rd Class Holder.
December 2011
SENIOR SECONDARY SCHOOL CERTIFICATE, AHMADIYYA COLLEGE KANO
APRIL 2005
PRIMARY SCHOOL LEAVING CERTIFICATE, TRIUMP PRIMARY SCHOOL KANO
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