Halimat Laaro

Proficient in Microsoft Office
and Google Workspace.
Strong verbal and written
communication
Good interpersonal skills
Strong team coordination
and management abilities.
Ability to work with little or
no supervision Expertise in finding
innovative, out-of-the-box
solutions to simplity
complex problems,
improving efficiency and
achieving impactful result

Work History
2 0 2 2 - 2024
Customer Care Representative
ISON XPERIENCE, Ilorin, Kwara State
• Assisted customers with inquiries,
complaints, and questions in a prompt
and professional manner.
• Acted as the primary point of contact for
addressing and resolving customer
experiences to ensure satisfaction and
retention.
• Prioritized responsiveness to meet and
exceed customers' needs as the initial
point of contact in service delivery.
• Proactively engaged in continuous
learning and training to stay updated on
product knowledge and service
procedures, enabling informed assistance to customers 

I hold a Bachelor of Science in Mass Communication, with a solid foundation in media studies, public relations, journalism, advertising, and communication theory. Developed strong skills in writing, speaking, audience engagement, media ethics, and strategic communication. Gained practical experience through coursework, presentations, group projects, and media-related assignments, preparing for roles in customer service, public relations, and corporate communication.
B a c h e l o r o f S c i e n c e
(B.Sc, Mass Communication)
Kwara State University, Malete
Specialization:PR, broadcasting, journalism