Grace Esiri

Hello Sir/Ma,

         A Salesperson with over 4yrs experience in the financial industry, with focus in areas of Online Sales/Telesales and Customer Service experience.
         I am an adaptable, motivated, hardworking and responsible graduate. From my few years of experience, I had developed a mature and responsible approach to any situation I am presented with. I am excellent in working with others to achieve a certain objective and a drive to see things through to completion. I also have knowledge on the use of MS office,Asana,Slack, Quickbooks and Canva. I pay strong attention to details, have good communication skills, multitasking and CRM which will be deployed at any organization I find myself.

PROFESSIONAL EXPERIENCE
NACK Apparel Feb. 2023 till date Online Sales Representative
•Present and promote the company products with my negotiating skills
•Establish, manage and build CRM with customers •Receive and send orders via website and social media •Send for requisition and restock
•Keep records of inventory
•Get feedback from customers and relate it with management •Updating and managing website
Leadway Assurance Jan. 2022 till date
Financial Advisor
•Meeting with clients.
•Offering specialized financial guidance and advice
•Creating and explaining customized plans. •Analyzing client’s risk

Bestfin Nigeria Limited
Sept 2021- Feb 2023
Team leader
• Provides Day-to-Day work to the group
• Provides review of team productivity
• Ensuring team goals are aligned to business strategy and goals
• Provides excellent monitoring of collection staffs
• Ensures staffs meets/beats daily collection goals. Customer Service Representative
• Maintained the Social media image as a social media manager for 3 months
• Utilize computer technology to handle high call volumes.
• Use telephones to reach out to customers and verify account information.
• Assist with placement of orders, refunds or exchanges.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile daily reports on overall customer satisfaction.
Telesales/Sales Consultant
• Managed large amount of in/out-bound calls across to potential and existing customers informing them about the company’s goods, services and offers.
• Take and process orders
• Provided data needed from customer to the company
• The effective use of MS Excel and word to collate data
Point Of Sales (C.E.O) March 2022 till date Withdraw, Send and Receive of funds from Customers using the POS terminal
Fair money Microfinance bank Aug. 2020 – Sept. 2021
Collection/Account officer
• Liaison officer between the company and customer
• Managed large amount of in/out-bound calls pertaining to loan recovery
• Performed successful collections on past due loans
• Met Personal/Team targets daily

CeeJay Creative World
Sales representative/Intern
• Take and process orders via social media and phone call
• Make products in large quantities
• Deliver products within and outside the state
Financial Secretary
National Youth Service Corps (NYSC)
Adams Temi Creations (ATC)
Intern and Sales Assistance
• Take and process orders via social media and phone calls
• Make products in large quantities
• Deliver products within and outside the state

LAGOS STATE UNIVERSITY, OJO. B.Sc. Botany (Hons).2014-2019