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Lagos
Grace Adedokun

Grace Adedokun

Customer Service Agent

Customer Service / Support

Lagos, Lagos

Social

Services offered

Energetic and personable Customer Service Agent seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous and effective assistance to customers. Eager to Contribute to the growth and success of a dynamic organization

Customer service agent
Client support
Approximate rate: ₦ 30,000 per hour

Experience

Customer Service Agent- SHEIN U.S

. Provided friendly and efficient customer service to an average of 3o clients per day, resulting in 95% Customer satisfaction rating

. Handled a wide range of inquiries, complaints and requests with a focus on swift problem resolution

.Participated in the on going trainings to stay updated about products.

 

 

Customer Service Intern- MTN Nigeria.

. Helped customer resolve problems with their service providers, problems such as payment issues, network issue, failed or wrong transaction etc.

. Actively Listened to customers inquiries, requests and complaints and proffered immediate solution.

. Updated customers on the neccessaries and followed up with them to make sure they were satisfied

. Assisted Customers in navigating  MyMTN App.

 

Education

Bachelors of Arts - English Language

Masters of Arts- Communication and Language Art.

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