Godfrey Imeokparia

Accomplished and visionary Healthcare Professional  and Business Executive with over 2 decades of industry background and experience delivering high-quality pharmaceutical care and management. Adept in establishing and managing high-growth, billion-naira operations with substantial impact, reaching business and profit goals with corporate financing strategy, cost control and technical solutions. Drives strong and sustainable financial goals by leveraging potential, enhancing top-notch marketing solutions, sales development and innovative branding strategies. Strives to optimize operations, reduce costs and improve service quality while strengthening the bottom line.

Chief Operating Officer/ Head of Pharmacy - Avon Medical Practice Ltd, Lagos                                                                                                April 2011 – February 2023

• Oversaw day-to-day operations, drove business expansion opportunities, managed and sustained client relationships, and efficiently managed cross-functional business operations.
• Successfully developed and implemented strategic workflow processes, expanded business opportunities, liaised with internal and external stakeholders, and managed staff deployments to maximize productivity and revenue growth. 
• Supervised and coached a team of pharmacy technicians and trainees and educated patients on proper medication use. 
• Achieved and maintained maximum customer satisfaction and retention by 98% by cultivating productive patient relationships.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Communicated effectively with cross-functional staff, recommended process improvements, drove quality assurance and counselled patients on medications and drug therapy programs.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Led operational oversight and budgetary supervision for 5 on-site clinics and 1 full-fledged hospital in Lagos.
• Refined organizational structure to consolidate, streamline, and delineate necessary functions.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

Pharmacy Manager - Pharmgate Pharmacy Ltd, Abuja    January 2009 – March 2011

• Served as a member of the board of Directors. Managed all aspects of pharmacy operations, including planning, scheduling, staff oversight, patient advisement, and regulatory compliance, while developing strategic procedures and processes to ensure maximum efficiency and productivity. 
• Excelled at prioritizing tasks, collaborating with staff and suppliers, and encouraging effective communication and organizational procedures. 
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Conducted routine facility inspections, identified areas needing improvement and eliminated hazards posed to staff and residents for continued compliance with associated regulations.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Supervised a team of 5 Front desk agents and helped resolve issues during shift.

Corporate Sales Specialist - MTS First Wireless, Lagos April 2008 – December 2008

• Increased sales by executing full sales cycle processing from initial lead processing through conversion and closing by 100%.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Built a diverse and consistent sales portfolio and consulted with businesses to supply accurate product and service information.
• Identified new business opportunities through cold calling, networking, marketing, and prospective database lead.
• Met with potential clients to determine their needs and interests to develop a tailored sales strategy.
• Followed up with existing clients to ensure they were satisfied with the company’s products or services and worked with them to identify new growth opportunities.
• Presented products or services to potential clients to generate interest and leads.
• Sold products or services to businesses through phone calls or face-to-face meetings.

EARLY CAREER EXPERIENCE

Hospital Pharmacist - Lagos State Health Service Commission (General Hospital, Lagos Island)                                                                                June 2004 – March 2008

Pharmaceutical Sales Representative - Supreme Pharmaceutical Ltd, Lagos                                                                                           September 2002 – June 2004

Pharmaceutical Sales Representative - Fidson Drugs Ltd (now Fidson Healthcare Plc.), Lagos                                                                                           February 2000 – August 2001

• Postgraduate Certificate: Healthcare Management – Pan Atlantic University - Lagos, Nigeria                                                                                                                                 2020
• Bachelor of Pharmacy (B. Pharm): Pharmacy – University of Benin - Benin-City, Nigeria                                                                                                                                 1997