Gloria Thompson

Customer Service Enthusiast with experience in team leading and ensuring exceptional customer experiences. Skilled in developing strategies, improving processes, and resolving complex issues. Seeking an opportunity to utilize my leadership abilities and customer service expertise to contribute to the success of the organization.

Leading a team of customer service representatives, developing and implementing customer service strategies to enhance customer satisfaction and loyalty, resulting in increase in positive customer experience.

Timely resolving escalated customer issues, following up on complaints pattern to greatly reduce recurrence of the same pattern in complaints.

Conducting regular team meetings to communicate goals, updates, and best practices, fostering a positive and cohesive team environment for service representatives to meet established service standards.

2012- 2016     University of Port Harcourt, Rivers state.

                       Bachelor of Arts- English and Literary studies