Folakemi Oyedokun

I am multi-faceted, efficient, reliable customer service and administrative personnel with 3 years of working experience and excellent track record in coordination, management planning and marketing in supporting executives, sales personnel and clients to improve business operations and enhance productivity.

• Answer and process communication channels, including email, phone, and physical mail.
• Educate clients on product knowledge and services.
• Raise payment receipt, debit receipt and document all transaction in a file.
• Relate with accounting department to help make payments, process incoming invoices, and verify receipts.
• Compile and retrieve orders from customers and also get their feedbacks.
• Relate and negotiate with external work-related vendors and service providers.
• Help clients with complaints and questions via phone calls, emails, or in-person.
• Building and maintaining long-lasting business relationships with clients.

M.Sc. Business Administration (Operation research)- in view