Farouk Suleiman

I’m Farouk Suleiman, an IT support practitioner and Networking Engineering student passionate about technology, problem-solving, and innovation. I specialize in troubleshooting, system upkeep, and delivering excellent client support, backed by knowledge in CompTIA A+ and N+. Alongside my networking studies, I’m exploring AI and automation tools like n8n, Zapier, and Make.com to expand my skill set and contribute to smarter, more efficient IT solutions

It Support Intern | South Atlantic Associates Limited | Sept 2023 – March 2024

Assisted the it team with daily operations, including troubleshooting hardware and software issues.

Set up and configured new employees workstation and account.

Provided technical support to users who experienced issues with hardware, software or other it systems.

Responded to inquiries and request for assistance via phone, email or in-person.

Customer Support Representative | Doubletree Luxury Homes & Apartments | June 2022 - July 2023

Successfully provided exceptional customer service to 400+ clients, addressing inquiries, resolving issues, and ensuring satisfaction with property transactions.

Skillfully communicated detailed information about available properties, including features, pricing, and location, upon customer request, facilitating informed decision-making and satisfying client inquiries.

Effectively gathered and utilized client feedback to elevate service standards within the agency, showcasing a dedication to personal growth and customer satisfaction.

Customer Support Representative | Formula 1 Abu Dhabi Grand Prix | Dec 2021 – Dec 2021

Expertly guided 1000+ customers by providing comprehensive information about event schedule, location, facilities and relevant details resulting in enhanced attendee engagement and satisfaction.

Proficiently directed attendees to various area of the event venue, including grandstands, fan zones and restrooms ensuring seamless navigation and optimal event experience.

Demonstrated exceptional customer service by providing personalized directions and assistance to attendees with special needs, such as those requiring mobility assistance, fostering inclusivity at the event.

NIIT| Abuja, Nigeria 
Diploma in Network Engineering , Ongoing