Ezekiel Oladoja

Skilled technical support professional with over 5 years’ experience in customer management and support.  Highly Self-motivated with excellent Supervisory and Managerial Skills, communication skills, interpersonal skills with unique analytical, organizational and creative skills. Also having ability to accurately prioritize responsibilities, analyze problems, developing and simplifying procedures, and proffering innovative solutions, timely and result-oriented.

GoKonnect Interactive Media Services Ltd.         

Position Held: Technical Support Supervisor (NOC and Operations)    Aug. 2019 – Till Date

 • Supervision and management of field technical operations • Managing Data Center Operations • Managing GoKonnect NOC and Operations • Customer Care/NOC Protocol Administration • Installing and providing software and hardware supports • Providing support for applications • Providing solutions to Commuters Enquiries, requests and complaints  • Initiating and Implementing multi-level troubleshooting • Providing information on Company products and services  

Kammy Global Construction Ltd.        

 Position Held: Systems Support Engineer       Nov. 2018 – July. 2019 

• Providing support for new applications • Troubleshoot system and network problems, diagnosing and solving hardware/software faults • Installing and configuring computer systems, printers, scanners and other components • Configuring user-rights for various users • Testing, demonstrating and evaluating new technology and equipment • Working continuously on a task until completion 

 ConSol Limited            

Position Held: Customer Service Representative (ntel Process)     Dec. 2017 – Nov. 2018 

• Key customers’ account management • Back-end issue verification and resolution and second level escalation • Email management and provision of solutions to Customers’ Enquiries, Requests and Complaints • Customer Experience and Relationship Management • Resolution of customer Customers’ Enquiries, Requests and Complaints via phone conversation    

ISON BPO International Limited 

Position Held: Customer Service Representative (Airtel Process)    Mar. 2017 – July 2017

 • Managed large amounts of incoming calls and customer service inquiries • Customer relationship management • Logged various relationships and interactions with customers and potential customers on appropriate CRMs • Identified and assessed customers’ needs to achieve satisfaction • Provided accurate, valid and complete information by using the right methods/tools • Kept records of customer interactions, processed customer accounts and logged on CRMs 

 Kammy Global Construction Ltd. 

Position Held: Systems Support Engineer       Nov. 2016 – Mar. 2017

 • Installing and configuring computer systems, printers, scanners and other components • Configuring user rights for various applications • Testing, demonstrating and evaluating new technology • Troubleshoot system and network problems, diagnosing and solving hardware/software faults • Providing support for new applications • Working continuously on a task until completion  

Landmark University, Omu-Aran       2015 

B. Eng., Agricultural Engineering

 Government Day Secondary School, Airport Ilorin.     2010

 Senior Secondary School Certificate