Evelyn Laura Etaifo
Administrative
About Evelyn Laura Etaifo:
I sm a result driven Customer Success and Operations Manager with experience across energy, health insurance, UT and manufacturing industries. I have a strong background in Account Management, Customer Experience and strategic operations with a focus on optimising processes and driving efficiency. I excel in Stakeholder Management , data driven decision making and managing cross-functiinal teams to achieve business goals.
Experience
Customer Success Manager – SHYFT Power Solutions (Energy Tech) (2022 – Present)
Regional Manager & Head, Client Services/Account Mgt. – Novo Health Africa (Health Insurance) (2020 – 2022)
AGM/Head, Operations – Palm Nectar Breweries (Manufacturing) (2012 – 2020)
Admin/HR Manager – Interlink Technologies (IT Firm) (2012
Education
MBA in Management – UNICAF University (2022 – 2024)
Advanced knowledge in business strategy, operations, and leadership, enhancing my ability to drive organizational growth and efficiency.
PGD in Business Administration – National Open University of Nigeria (2020 – 2021)
Strengthened expertise in business management, customer relations, and process optimization.
Certifications & Courses:
ITIL V3 (IT Service Management)
PMP (Project Management)
Google Data Analytics (In Progress
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