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Evelyn Laura Etaifo

Evelyn Laura Etaifo

Account Management/Operations Lead

Administrative

Lagos, Lagos

Social

About Evelyn Laura Etaifo:

I sm a result driven Customer Success and Operations Manager with experience across energy, health insurance, UT and manufacturing industries. I have a strong background in Account Management,  Customer Experience and strategic operations with a focus on optimising processes and driving efficiency. I excel in Stakeholder Management , data driven decision making and managing cross-functiinal teams to achieve business goals. 

Experience

Customer Success Manager – SHYFT Power Solutions (Energy Tech) (2022 – Present)

Regional Manager & Head, Client Services/Account Mgt. – Novo Health Africa (Health Insurance) (2020 – 2022)

AGM/Head, Operations – Palm Nectar Breweries (Manufacturing) (2012 – 2020)

Admin/HR Manager – Interlink Technologies (IT Firm) (2012

Education

MBA in Management – UNICAF University (2022 – 2024)
Advanced knowledge in business strategy, operations, and leadership, enhancing my ability to drive organizational growth and efficiency.

PGD in Business Administration – National Open University of Nigeria (2020 – 2021)
Strengthened expertise in business management, customer relations, and process optimization.

Certifications & Courses:

ITIL V3 (IT Service Management)
PMP (Project Management)
Google Data Analytics (In Progress

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