Emaette Uko

TIME IS MONEY AND I CAN SAVE YOU BOTH

Looking for an efficient hand to help you manage your time-consuming repeatable tasks and handle irate customers? I believe I am the right fit for you. I am a highly skilled and dedicated professional with hands-on experience in virtual administrative assistance and customer service. I possess excellent communication and organizational skills and I am adept at providing top-notch skills remotely.

I have honed my abilities in administrative tasks such as leveraging my strong organizational skills to efficiently manage calendars, scheduling appointments,coordinating meetings, expertly handling travel arrangements, email management, Conduct research, and delivering valuable insights to support decision-making processes. 

 Furthermore, my empathetic and exceptional communication skills enable me to provide outstanding customer support via phone, email, or live chat. I expertly handle inquiries and resolve complaints timely and escalate when needed resulting in customer satisfaction thereby maintaining customer loyalty. 

I am Proficient in the use of CRM tools such as Zendesk, Intercom, and Hubspot and Also proficient in the use of Microsoft Office 365 and Google Suites, Project management tools, and virtual collaboration tools. Willing to learn any new software needed to get the job done.

I am committed to providing top-notch support and delivering outstanding customer experiences whilst contributing to the success of your organization with my diverse skill set.  

Sincerely,

Emaette Uko

Customer Service Representative Remote, 06/2023 - Current 

African Naturalistas - Nigeria 

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Consulted with customers through live chat, phone, and email support to resolve service and billing issues maintaining SLA.
• Educated customers on special pricing opportunities and company offerings.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Set up and activated customer accounts and assist in customer onboarding.

Virtual Administrative Assistant, Bullion Marketing Agency Remote November 2022-March 2023 

• Handled inbound calls
• Maintained filing and recordkeeping systems with efficiency and accuracy.
• Handled Administrative tasks such as calendar management, email management, and Appointment scheduling.
• Confirmed appointments and scheduled meetings to keep clients on track, preventing double bookings and missed deadlines by using recommended software tools.
• Upheld privacy and security according to the company's policy.
• Handled occasional research and employee onboarding.

• Project Management -Digital Exchange Academy and Open University UK
• Customer service; problem-solving and troubleshooting- Linked in Learning