Ele Bassey

I am a highly trained, skilled and experienced IT business analyst with proven professional IT experience focused on helping organizations achieve desired business outcomes with the use of IT tools and solutions.

I utilize a combination of IT methodologies and adopting structural approach to effectively assess organizational needs, streamline processes, and implement solutions that drive value and help organizations to achieve their strategic goals.

My core values are integrity, innovation and diligence. I hold a bachelor’s degree in computer science (second class upper) with over 9 consecutive years of work experience in IT Support, Product management and business operations.

I possess strong interpersonal, communication, and negotiation skills to effectively interact with clients and stakeholders.

Head, IT Business Analyst and Consultant - Ukiri Lijadu (2018 - date)

• Focused on helping the organization achieve desired business outcomes, creating synergy between IT and business by analyzing processes, reviewing SLA, monitoring contractors and systems implementation to ensure technology solutions meet the company’s business needs and minimize cost of operations.
• I led the automation of litigation proceedings and document management system which has improved the company’s filing system for easy access, preserving data integrity, easy retrieval and reporting leading to savings of over 900,000 USD between 2020 to date.
• I oversee the implementation of legal analytics and data-driven decision making applications that have helped the firm to assess risks and make more informed decisions, which led to improved efficiency and client satisfaction leading to an increased client base. Coordinate the design and implementation of IT automations and ensure that the task is executed to specifications.
• I led the implementation of the company’s cloud migration leading to 98% uptime service delivery and reduced cost of operation by 60%.
• Developing and supervising business continuity plans of the company's IT infrastructure and operations, monitoring potential risk associated with products and creating workflow to mitigate such risk to avoid service downtime.
• Manage the response to requests for the following solutions areas:                                                                   Unified Data Centre and Computing Systems, Unified Communications, IP Physical and logical Security Systems, Electronic Document Management System (EDMS) Business Intelligence and Analytics, Enterprise Resource Management (ERP), Customer Relationship Management (CRM), Custom-Built Process Automation and Workflow systems

• Education

Bachelor of Science in Computer Science, University of Calabar, Nigeria (2011)