Donald Daboiku

I’m an IT Support professional who enjoys helping people make sense of technology. Whether it’s fixing a computer issue, setting up a system, or guiding someone through a technical process, I like being the person others can rely on when things get confusing. I’m curious by nature, always learning, and always looking for better ways to solve problems. For me, IT isn’t just about machines — it’s about making people’s work easier, smoother, and stress-free. I enjoy connecting with others, sharing knowledge, and being part of solutions that actually make a difference day-to-day. If you ever need someone patient, reliable, and ready to help, I’m that person.

Mshelhomes Limited
The Mshel Hub, No. 2 Julius Adelusi Street, Guzape, Abuja     
Post: IT Support Officer
Achievement: Provided timely technical support, resolving an average of 95% of IT issues within the first contact and minimising user disruption. Strengthened data protection by implementing new firewall rules and multi-factor authentication, successfully preventing security breaches. Proactively monitored IT systems, identifying and resolving potential issues before they caused downtime, which improved network performance by 85%.
January 2025- to Date    

IHS NIGERIA LIMITED              
6, Dar_Es_Salam Crescent, Wuse 2 District, Abuja
Post:   Analyst, Network Surveillance.
Achievement:  I monitored the site proactively by correctly diagnosing and escalating power fault issues promptly to the field site Engineers, to reduce downtime and unavailability.
Reported to my line manager and updated every activity on the network node on the ticketing tool- Excel sheet, Google Sheet, Content Management System (CMS), U2020, Affectli, ServiceNow. 
I served as acting team lead with the duties of Fault management and root-cause analysis, and data analysis. August 2015- July 2024

Zodiac High School                                                           
56/58 Ikotun-Egbe Road Lagos Nigeria
Post: Physics Teacher
Achievement: I created an environment for proper learning and understanding, prepared every student for internal and external examinations, with 90% success in the external and internal examinations                                                                                                        
May 2013- July 2015
 

Ladoke Akintola University of Technology Ogbomoso, Oyo State Nigeria                           Pure and Applied Physics (B. Tech)                                                                                               September 2004 – December 2010