Dannielle Martins

3+ years in customer support

Customer Support Representative Admoni
27b Ezekueze Close, Lekki 1, Lagos January2020 - July2022
•Interacting With Customers Variety of channels such asphone , email, andsocialmedia,and ensure that all valid customer concerns are being dealt with immediately.
• Troubleshooting and escalating systemic issues to the next level of support through CRM software such as Slack and Hubspot, also by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keeping records of customer interactions, process customer accounts and file documents with software applications such as Microsoft Excel, Google Docs, Sheets and Microsoft Word.
• Data extraction and analysis of the customer metrics.

University of Nigeria 

Political Science

2014-2019