About Dannielle Martins:
3+ years in customer support
Experience
Customer Support Representative Admoni
27b Ezekueze Close, Lekki 1, Lagos January2020 - July2022
•Interacting With Customers Variety of channels such asphone , email, andsocialmedia,and ensure that all valid customer concerns are being dealt with immediately.
• Troubleshooting and escalating systemic issues to the next level of support through CRM software such as Slack and Hubspot, also by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keeping records of customer interactions, process customer accounts and file documents with software applications such as Microsoft Excel, Google Docs, Sheets and Microsoft Word.
• Data extraction and analysis of the customer metrics.
Education
University of Nigeria
Political Science
2014-2019
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