Chinonso Dim

Zenith Bank PLC, Abuja-Asokoro, Nigeria (May 2025 – TD)

Graduate Assistant Cash and Teller

• Accurately processed customer transactions, including deposits, withdrawals, and check cashing, maintaining a 99% error-free record.
•  Provided exceptional customer service, assisting an average of 50+ customers per day with inquiries and banking solutions.
• Balanced cash drawer daily, ensuring discrepancies were resolved efficiently to maintain strict financial accuracy.
• Promoted bank products, such as savings accounts and loans, leading to a 10% increase in customer sign-ups.
• Identified and reported suspicious activity, adhering to strict security protocols and minimizing fraud risks.
• Collaborated with team members to improve operational efficiency and streamline service processes.

Nigerian Upstream Petroleum Regulatory Commission, ABUJA-JABI, Nigeria (December 2023- November 2024)

NYSC Intern – Central Electronic Licensing and Permit System 

Dec 2023 – Nov 2024

• Participated in the review, updated and maintained the Oil and Gas Industry Service Permit website (OGISP).
• Data gathering, analysis of all usable data from the Oil and Gas Industry Service Permit website (OGISP).
• Proposed commercialization of the all data gotten from the Oil and Gas Industry Service Permit Portal (OGISP) and offered a business model where service providers can apply to view trends going on it oil and gas sectors and get information on their competitors 
• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs on customer Serviceteam’s gave assistance to any client that needed help with Oil and Gas Industry Service Permit Portal (OGISP) 

EDUCATION

Babcock University, Ilishan-Remo, Ogun State, Nigeria. (2018-2023)

Bachelor of Science (B.Sc..): Software Engineering

Grundtvig International Secondary, Oba Anambra State, Nigeria (2012-2018) 

School Senior Secondary Certificate of Education

Certifications

Web Component Development using Java Technologies – NIIT, Owerri

CompTIA A+ (Client OS Configuration) – New Horizon, Babcock University

Fundamentals of Computer Security – New Horizon

Oracle SQL Fundamentals – New Horizon

Android Application Development – New Horizon

Oracle Database Admin Workshop – New Horizon

Java Programming – New Horizon