CHIGAEMEZU UWAGA

Diligent and personable customer service representative, seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. Maintaining a track record of over 95% average quality performance, 100% performance in process knowledge test (PKT), 100% in resolving customer’s quarry, 100% in telephone etiquette consecutively in my current role as a customer service executive.

So far i have worked as a customer support assistance while i was with unity bank plc as a support staff. There i assisted with installation, registration and activation of mobile banking application for customers. i also assisted with BVN enrolment for customers and also maintained power source management, with effective analysis of generator running hours.

Currently i am working as a customer service executive at iSON Xperiences. In this my current role, i manage inbound and outbound calls. I make effective utilization of fresh desk to collaborate better across the globe, which enables more efficient businesses processes for better customer experiences. I manage calls with adequate display of satisfactory act to customers. I Built repeat business outcome through customer’s satisfaction. 

Working as a customer service executive has given me more experience and ethics in handling difficult customers.

I always love to say this, “ Difficult customers are my most preferred customers, because they contribute to my  growth”. 

 Michael Okpara University of Agriculture, Umudike.  Economics Education,