Celestine Sky Ibe

Administrative Officer, 06/2016 to current 
St Charles Borromeo Specialist Hospital – Onitsha, Anambra 

Standardized office structures and processes to promote collaboration and increased performance.
Restocked supplies and submit purchase orders to maintain stock levels.
Executed record filing system to improve document organisation and management.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Participate in project baseline, midterm and end-of-project evaluation and special data requests.
Maintain an inventory of data collection tools in the facility.
Updated reports, managed accounts and generated reports for the y database.
Prepared agendas and took notes at meetings to archive proceedings.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Established workflow processes, monitored daily productivity and implemented modifications to improve the performance of personnel.
Screened visitors and issued badges to maintain safety and security.
Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Counselled managers and made recommendations regarding staff performance, hiring, and retraining of employees throughout the year.
Developed new employee job procedures and strategies to eliminate excessive break time and reduce misunderstandings.
Guided employees when faced with a difficult challenge in their work or when working with a team member and experiencing a conflict.
Carry out other activities as assigned.

HMO Desk Representative, 04/2019 to 06/2022 
St Charles Borromeo Specialist Hospital – Onitsha, Anambra 

Greeted all patients and capture their personal, medical, and insurance information.
Leveraged medical coding knowledge and effective communication skills to advocate on behalf of patients with medical insurers and Health Maintenance Organisations.
Managed patient records and files with EMR software.
Responsible for data collation, processing, and reporting of monthly summary claim forms of HMOs.
Scheduled appointments with secondary providers on behalf of patients.
Managed office supply inventory and order new supplies as required.
Assisted patients in scheduling non-emergency appointments and surgeries.
Conducted routine Data Quality Assurance exercise.
Maintained an inventory of data collection tools in the facility.
Participated in project baseline, midterm and end of project evaluation and special data requests.
Played a lead role in design, implementation, monitoring, evaluation and reporting to the line manager.
Responsible for data collation, processing, and reporting of monthly summary claim forms.
Maintained a daily appointment scheduled for all the general physicians.
Ordered required diagnostic tests and communicated the results to patients.
Obtained medical reports and forwarding them to the various insurance.
Made sure that all the services given are paid for.
Followed up with billing officers to find out services that approvals were omitted and sorting out payments with the HMOs.
Followed up on patients to pay for services that the insurance declined payment for.
Followed up on Doctors to document diagnosis appropriately on their request to reduce claims denials.
Supported patient folder audit when recommended and ensured rigor in quality data collection.

Administrative Assistant, 01/2010 to 02/2014 
Nigeria Police Force – Onitsha, Anambra 

Executed record filing system to improve document organisation and management.
Restocked supplies and submit purchase orders to maintain stock levels.
Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient.
Offered technical support and troubleshooting issues to enhance office productivity.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Edited documents to improve the accuracy of language, flow and readability.
Screened visitors and issued badges to maintain safety and security.
Managed relational database to store information for reference, reporting and analysis.

Diploma: Psychology, 04/2016 
Alison Academy - Ireland 

Bachelor of Science: Biology, 09/2009 
Imo State University, Owerri - Imo State