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Customer Service / Support
Blessing Aribanusi

Blessing Aribanusi

Customer Success Associate
Osogbo, Osogbo


About Blessing Aribanusi:

I am a self-motivated individual who has excelled in administrative and customer support, having gained experience at my previous Job. I possess exceptional skills in establishing and nurturing relationships with key stakeholders, customers, and colleagues to drive the company's growth. I am eager to apply my expertise and adaptability to embrace new professional opportunities.



 Insurance Renewals and Relationship Manager  2023  - Present

  • Responsible for sending out and following up on monthly, quarterly, and yearly renewals, as well as soliciting new business and managing 3rd party relationships.
  • Monitor and publish monthly reports on production and collection, ensuring accurate figures through monthly reconciliations, while also following up on outstanding premiums and renewed policies.
  • Attend monthly reconciliation meetings with teams and work closely with branches and agents to provide policies to clients.


Favoured Emmanuel HealthCare Limited, Osogbo, Osun State 

Health Record / Customer Success Representative  2022-2023

  • Maintained and organized medical and employee records, ensuring accuracy and accessibility.
  • Achieved a customer satisfaction rating of 89% by implementing proactive strategies to address customer needs and resolve concerns.
  • Assembled and analyzed medical records for legal cases, research purposes, and educational initiatives.
  • Promoted high customer satisfaction through knowledgeable and friendly service, actively resolving problems and directing inquiries to the appropriate personnel.



Health Program Manager. - (NYSC)  2019 – 2020

  • Prepare annual, medium, and long-term plans for the agency and ensure their effective implementation.
  • Develop and execute training programs for health workers, including Training of Trainers (TOT).
  • Monitor the progress of strategic and annual operational plans, facilitating regular reviews and adjustments as needed.
  • Provide technical assistance to the State in performance management, supporting the utilization of improved Monitoring and Evaluation (M&E) systems and data for enhanced achievements in reproductive, child health, and nutrition interventions.


LAUTECH Teaching Hospital Osogbo 

SIWES (Central library unit, Coding and indexing unit, Accident and Emergency Unit) - 2018

  • Filed crucial medical documents accurately.
  • Verified that all medical records corresponded with the date of service.
  • Scrutinized medical case notes meticulously, adhering to the chronological order.
  • Ensured thorough examination of medical case notes based on the specific date and time.


Obafemi Awolowo University Teaching Hospitals Complex

SIWES (Coding and indexing Unit, Staff Clinic, Virology Record department and Statistic Unit) - 2015

  • Accurate and organized documentation of patient data, including filing and retrieval of patient case folders.
  • Utilizing a numbering machine to assign numbers to folders, tracer cards, and index cards.
  • Applying code numbers from the INTERNATIONAL CLASSIFICATION OF DISEASE (ICD) and CLASSIFICATION OF SURGICAL OPERATION (CSO) to diagnose and classify surgical operations.
  • Efficiently tracking patient folders to ensure smooth and seamless access to necessary information.


Ministry of Health, Department of Planning Research and Statistics, HeadQuarters Ilorin, Kwara State. 

SIWES - 2014 

  • Provision of registers for Health care facilities
  • Provision of quarterly summary forms for health facilities
  • Provision of immunization tally sheet for health facilities
  • A statistical compilation of  health data


University of  Ilorin Teaching Hospital - School 

of Health Information Management                             

Kwara State College of Health Technology                               



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