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Customer Service / Support
Bamidele Adekoya

Bamidele Adekoya

IT Support officer
Lagos, Lagos
₦20,000 / hour
Approximate rate


About Bamidele Adekoya:

"Hello! My name is Adekoya Israel Bamidele, and I'm thrilled to be your IT Support officer. I have a passion for technology and a strong background in providing top-notch technical assistance to users. Over the past five years, I've worked in various IT support roles, helping individuals and organizations solve their technology-related challenges.

My expertise lies in troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring network connectivity and security. I take pride in my ability to communicate complex technical concepts in a user-friendly manner, making it easier for everyone to understand and utilize technology effectively.

Throughout my career, I've developed a knack for resolving problems efficiently, whether it's via phone, email, or in-person support. I believe in the importance of being patient and understanding with users, as technology can sometimes be overwhelming for those less familiar with it.

Additionally, I am well-versed in the latest IT trends and updates, constantly staying updated with the rapidly evolving technology landscape. I'm excited to bring my knowledge and skills to this role and contribute to the success of our team and the organization as a whole.

In my free time, I enjoy experimenting with new gadgets, participating in tech forums, and attending IT workshops to keep my skills sharp. I'm always up for a challenge and look forward to providing you with the best IT support experience possible.

If you ever have any questions or need assistance, don't hesitate to reach out to me. I'm here to help and ensure that your technology-related concerns are promptly addressed. Let's work together to make sure your technology works seamlessly and efficiently!"


As an IT Support officer with over two years of experience, I have built a solid foundation in providing exceptional technical assistance and resolving complex issues for both individual users and large organizations. My journey began in a fast-paced corporate environment, where I honed my skills in troubleshooting hardware and software problems, ensuring network stability, and delivering outstanding customer service.

Throughout my career, I have consistently demonstrated my ability to communicate effectively with users at all technical levels, making intricate technical jargon understandable to non-technical individuals. This skill has proven invaluable in diffusing stressful situations and fostering a positive user experience.

I have actively contributed to various IT projects, including system upgrades, network infrastructure improvements, and implementation of security protocols. My proficiency in managing IT assets and maintaining accurate documentation has been recognized for its effectiveness in streamlining IT operations and ensuring compliance with industry standards.

I take great pride in my adaptability, having successfully transitioned from a traditional office environment to providing remote support during the pandemic. This experience has further refined my ability to troubleshoot and resolve issues in virtual environments while maintaining a strong focus on customer satisfaction.

Over the years, I have remained committed to continuous learning, staying up-to-date with the latest technology trends and certifications. This dedication has enabled me to stay ahead of the curve and deliver innovative solutions to IT challenges.

As an IT Support officer, I thrive on problem-solving and enjoy the sense of fulfillment that comes from empowering users to leverage technology efficiently. My strong technical acumen, combined with my passion for helping others, drives me to excel in every aspect of my role.

In summary, my professional experience as an IT Support officer encompasses exceptional technical proficiency, outstanding customer service, project management, adaptability to remote work, and a dedication to continuous learning. I am confident that my skills and expertise make me a valuable asset to any IT team, and I look forward to leveraging my knowledge to contribute to future successes.


I hold a Bachelor's degree in Biochemistry from Olabisi Onabanjo university, where I obtained a comprehensive understanding of various aspects of computer systems and software development. During my academic journey, I excelled in programming languages such as JavaScript, Python allowing me to develop efficient and robust applications.

Additionally, I completed specialized coursework Information Security, gaining a deep understanding of network protocols, routing, and encryption techniques. This knowledge has been instrumental in my ability to analyze and resolve complex networking issues and ensure data integrity and confidentiality.

Throughout my academic years, I actively participated in numerous group projects and internships, fostering my teamwork and communication skills. These experiences provided me with hands-on exposure to real-world IT scenarios, enhancing my problem-solving abilities and adaptability.

Moreover, I am pursuing certifications in CompTIA A+ and ITIL Foundation, which will equip me with industry-standard methodologies for IT support and service management.

Overall, my education has laid a strong foundation in computer science, networking, and information security, along with practical experiences that have sharpened my technical and interpersonal skills. This combination of theoretical knowledge and practical expertise has prepared me to excel as an IT Support officer and contribute effectively to any organization's IT operations.

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