Angel Onuora

I am a highly ambitious and hard-working person, and I believe that as a result of these qualities I will be highly suited to corporate life. I also believe that I am a creative and original person, and my approach to life will likewise be welcomed in the business world.

Contact Center Agent October 2021 - Present WEMA BANK PLC
● Customer service professional with more than 1 year of experience working in call center.
● Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader.
● Proven ability to provide excellent customer service in busy environments.
● Ability to adapt to customers' needs and match them with the right solutions. ● Managing large amounts of inbound calls in a timely manner.
● Following call center “scripts” when handling different topics
● Identifying customers’ needs, clarify information, research every issue and
● providing solutions.

● Seize opportunities to upsell products when they arise
● Build sustainable relationships and engage customers by taking the extra mile.
● Keep records of all conversations in our call center database in a comprehensible
way.
● Meet personal/team qualitative and quantitative targets.
Customer Service Representative 5th November 2019 – 4th November 2020 NAIRABET (NYSC EXPERIENCE)
● Strong dedication to helping customers resolve issues and cultivating a positive image of the company.
● Excel in both team environments and alone.
● Proven ability to listen attentively, solve problems quickly and efficiently, and create
high-quality professional relationships with callers.
● Notable accomplishments in meeting deadlines and increasing customer ● satisfaction.
Marketing Personnel September 2017-November 2017 SECURITY HUB LIMITED
● Ensuring current customers have the right products and services, identifying new markets and customer leads, and pitching prospective customers.
Teacher June 2017-August 2017 COMMUNITY SECONDARY SCHOOL OBELEDU
● Designed and implemented curriculum based, multi-sensory lesson plans in reading and social studies.
● Assessed, recorded and communicated student progress.
● Organized learning resources and the classroom environment to facilitate a
● positive learning experience.
● Balanced whole-group, small-group, & individual instruction to accommodate ● different academic levels & learning styles; designed and implemented
● behavior modification system.
● Identified children's individual and collective learning needs and planned,
● prepared and delivered instruction designed to capture students' interest and
maximize individual learning.

• Bachelors In Business Education (BSC November 2014 – October 2018 Nnamdi Azikiwe University, Awka,Anambra
• Senior Secondary Certificate Examination (WAEC)
Republic Secondary School, Enugu
University Of Nigeria Secondary School, Enugu
• First School Leaving Certificate
Frobel Nursery & Primary School, Enugu