Adeola Ogundeyi

A well-mannered, articulate and hardworking customer care personnel who has been trained with experiences in providing a professional and efficient service to customer. Able to ensure high level of customer satisfaction and to exceed their expectations when it comes to customer care. Help full and approachable but also commercially minded and having the Ability to promote hotel facilities and maximize sale opportunity at all time. Taking enquiries, calls and also providing help and advise to customer using the company product and services. Aiming to build longtime relationship with customer. 

Encyl Digital

A performance marketing platform

Affiliate Manager                                                                                                                                                                                 Feb. 2021

Job Role:

• Build and maintain customer relationships in order to understand their needs and business priorities.
• Provide excellent customer service to maintain existing affiliates and acquire new affiliates.
• Manage business negotiations with customers.
• Handle business deal tracking, monitoring, closing, and other related activities as needed.
• Coordinate with various teams to address affiliate needs in accurate and timely manner.
• Implement affiliate marketing activity including email campaigns, newsletters, blog, etc to increase revenue targets.
• Recommend process improvements to increase revenue targets.
• Perform new customer acquisition through research, referrals, networking, cold calling, data feeds and emails.
• Set marketing and sales goals to achieve revenue growth.
• Provide training on affiliate management as needed.
• Maintain open communication with all affiliates on the day-to-day issues.
• Develop business strategies to improve affiliate program.
• Stay current with trends in affiliate marketing and identify new opportunities.
• Organize and coordinate trade shows and other promotional activities for product launches and specials.
• Work with management team to execute and close new affiliate deals.
• Communicate with new and existing affiliates regarding upcoming promotions and optimization opportunities.

Nitestay Hotel Reservation

Nitestay.com is an online Hotel Reservation platform for all hotels across Nigeria

Customer Service Representative (Manager)                         March 2018

Job Role

•  Assist customers with planning and booking reservations.
• Suggesting local tourist attractions and places of interest.
• Suggesting and recommend other Hotels around guest locationto visit
• Process Guest hotel reservation and sending guest confirmation via email and SMS
• Reconfirming guest reservation before check –in

Konga Online Shopping Mall

Call Center Agent ( Inbound) May 2016 - Dec. 2016

Job Role:

• Respond to inbound calls
• Document customers complain and requests
• Escalate customers issues where necessary
• Use of the company's CRM tools
• Calling of customers for promos and discount (outbound)

Mannastores Online Limited                                                                                                                                                  2015-2016

Customer Service officer

Job Role:

* Attending to customers via phone

* Solving peoples complaint and request,

* Calling customers up to place orders and also pressing for payment

* Raising Invoice for customers 

* Responding to mails and live chats

Environmental department Oredo Local Government                                                                                   2014 - 2015 

Corper (NYSC)

Job Role:

• Monitoring of the environmental sanitation exercise in the state 
• Attending to issues and complain concerning environmental issues
• Assistant in the supervising and issuing of burial permit to people
• All other administrative job given by the superior

Daktad Suite and Events Centre                                                                                                                                 2010 – 2011

Receptionist (Industrial Training) 

Job Role:

• Welcoming guest in the hotel in a polite, friendly and helpful manner
• Deals with late arrival and early checkouts
• Check out departing guest using the hotel accounting system 
• Taking payment from guest in form of cash
• Answering telephone enquiries promptly, professionally and transferring calls on
• Being on point of contact for guest should they have any queries 
• Deals with and resolving customers complaint 
• Keeping up to date on all hotel products, services, pricing and promotional offer. 
• Maximizing sales revenue through up selling and marketing programmes 

Dusmar Presidential Hotel                                                                                                                                                      2008

Recptionist (Siwes training) 

Job Role:

• Assist in Welcoming guest in the hotel in a polite, friendly and helpful manner
• Assist in dealing with late arrival and early checkouts
• Check out departing guest using the hotel accounting system 
• Answering telephone enquiries promptly and professionally and transfering calls on
• Being on point of contact for guest should they have any queries 
• Deals with and resolving customers complaint 
• Keeping up to date on all hotel products, services, pricing and promotional offer. 
• Maximzing sales revenue through up selling and marketing programmes 
• Working in other department in accordance to the training 

The Federal Polytechnic Ilaro                                                  2011 - 2013

Hospitality Management (Higher National Diploma)